At Varo TV, we strive to provide high-quality TV services and ensure customer satisfaction. However, we understand that issues may arise, and we have established the following refund policy.
1. Eligibility for Refunds
We offer refunds under the following conditions:
• Technical Issues: If you experience ongoing technical problems that prevent you from using our service, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
• Service Not as Described: If the service you receive does not match what was advertised, and we are unable to correct the issue, you may request a refund.
Note: Refund requests must be submitted within 7 days of purchase.
2. Non-Refundable Situations
Refunds will NOT be issued in the following cases:
• Change of Mind: If you decide not to use the service after purchase.
• Partial Usage: If the service has been used during the subscription period.
• Failure to Use the Service: If you did not activate or use the service.
• Incompatibility: If your device is not compatible and the issue is not caused by us.
3. How to Request a Refund
If you believe you are eligible for a refund, contact us at:
Please include:
• Your name and account details
• Reason for refund request
• Screenshots or proof (if there is a technical issue)
Our team will review your request within 5–7 business days.
If approved, refunds will be processed within 10–14 business days to your original payment method.
4. Chargebacks and Disputes
We strongly recommend contacting us first before opening a dispute or chargeback with your payment provider.
If you initiate a chargeback without contacting us, we reserve the right to suspend or terminate your account.
5. Contact Us
If you have any questions about this Refund Policy, contact us:
Varo TV
Email: contact@varotv.org
Website: https://varotv.org